February 11, 2010
To Hewlett-Packard:
This computer, peripherals & extended service contract were purchased by one Stephen Hughes and given as a birthday present to my daughters, as he is their uncle.
In case you were wondering - Giving a computer as a gift is something that is common in American Society today.
But in this case, HP used that fact - (that purchaser & owner were not the same person) - and used it as a method of usurping it's obligations.
Since before the date of 11/20/2009, which is the last time I wrote by e-mail to HP, that my Twin Daughter's computer was having problems, we had contacted HP many times by telephone.
In fact - at the time we first attempted to contact HP to have the computer serviced - there should have been no need to prove to HP that the customer had also purchased an extended service contract as this computer was still under the manufacturers warranty because it was under ONE YEAR OLD WHEN THE PROBLEM FIRST OCCURRED AND WAS FIRST REPORTED TO HP.
The reason I used the words: we first attempted to contact HP is because Hewlett-Packard has done everything in it's power to frustrate this customer and avoid processing a repair order or sending a service technician to the home (which was an additional contract which was purchased with the machine).
In light of the aforesaid, it's fair to say we attempted to contact HP, but we did not get any favorable response.
What HP did (in order for us to receive service) was to conjure up as many prerequisites and place as many obstacles, impediments, and demands upon the customer as to frustrate the customer into silent oblivion.
We have still to receive any repair service, but we did not forget nor did we go away.
This computer now fails to operate at all and my daughters (who's education and homework depend on having a computer) is now being stifled.
I aver that Hewlett-Packard, through underhanded, dishonest stalling tactics, will-full misconduct and failure to provide services & warranty - Hewlett-Packard is directly responsible for destroying this machine.
In this instant case, Hewlett-Packard's tactics are tantamount to theft by deception for goods, services & contracts.
I know the easiest thing to do would be just to take money out of the bank and buy them a new APPLE Computer (as I am now on a lifetime boycott HP because of this problem).
But when the largest computer manufacturer in the world is not held accountable to the customer, this is a matter of principle that should not be ignored.
This is not my first complaint; but it will be my last complaint; as in order to obtain redress, I am left with no alternative but to forward this complaint (against HP) to the Office of the Attorney General of the State of Pennsylvania for prosecution.
Concerning this ongoing unresolved problem, following this e-mail, I have filed this complaint here:
File a Consumer Complaint using our online form
http://www.attorneygeneral.gov/complaints.aspx?id=451#
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